OOAK-0142Cohort August 2026 · closes August 31, 2026
Retail SaaS: customer support to product feedback loop
Ticket intake through triage, escalation to product, resolution, and the internal threads connecting them.
- Buyer
- Frontier lab, US
- Industry
- Retail SaaS
- Company size
- 25–75 FTE
- Minimum history
- 3+ years
Representative of current demand. Not live listings. Every bounty reflects a standing request from Ooak’s frontier-lab relationships — not an open contract you can fill today.
Scope
Last 3+ years of ticket and escalation history
- Inbound ticket intake and first-response triage
- Escalation from support to product/engineering
- Internal threads debating root cause and priority
- Resolution, customer follow-up, and ticket closure
Required tool coverage
- Support / ticketing platform
- Product or issue tracker
- Team chat (escalation channels)
- Email communications
Excluded / can be carved out
- Any named customer account or logo
- Billing, contract, or pricing threads
- Any channel or workspace you flag before extraction
Anonymization
Customer and company names, emails, and account identifiers are stripped. Ticket structure, timing, and escalation shape are preserved.
Time commitment
Two and a half hours, spread across two days.
2 of 15 filledOpen
Cohort August 2026 · closes August 31, 2026